KE NALU AUSTRALIA WARRANTY CLAIMS
Ke Nalu paddles and accessories are covered by a one-year warranty for manufacturing defects. Our warranty does not cover breakage from abuse, accident, or improper care, such as leaving your paddle in the sun or a hot car for prolonged periods of time.
Care for your paddle:
Ke Nalu paddles are precision products, designed to be very strong for their weight. But composites age over time and become brittle. Keeping your paddle in a cool, shaded place will extend it’s life, as will storing the paddle in a bag or using a blade cover. Ke Nalu offers high quality paddle bags and blade covers to protect you investment.
Limited One-Year Warranty:
Ke Nalu guarantees to the original purchaser that our product is free from defects in materials and craftsmanship. If a Ke Nalu paddle fails under normal use within one year of purchase you can use the warranty claim form below to request replacement or repair of the damaged part. You must provide a photograph of the broken part (as an attachment–see the warranty form for directions) and provide all the requested information. If you bought your paddle from a dealer you can provide either proof of purchase or provide the dealer name and approximate date. We may contact the dealer to confirm the purchase date. Since Ke Nalu paddles are modular, only the damaged part(s) will be replaced. Do not send damaged parts–we will notify you if we need to see the actual parts but in most cases photo documentation is sufficient.
Ke Nalu is not responsible for consequential damage caused by failure of a paddle part.
“Forever Paddle” Policy:
If your paddle is damaged by accident, improper use, or is out of warranty you can use the “Forever Paddle” form below to request special discount pricing on repair parts. You must supply both a photo of the damage and proof of purchase to qualify for the discount. If you purchased the paddle from our website, your name and approximate purchase date is sufficient. If you bought from a dealer then the dealer name and approximate date may be adequate proof. You may also check with your dealer, many of our dealers participate in our “Forever Paddle” program and can supply discounted repair parts for paddles purchased from them.
Warranty Claim Form:
To make a warranty claim just fill this form out completely (all fields are required) and upload a picture of the failed part. Please not that accidental damage is not covered by the warranty. This warranty covers manufacturing defects and part failures that occur under normal use. Ke Nalu paddles are modular, so if a blade fails we replace the blade. You can exchange the broken part with the new one using just a heat gun. See the videos on the Ke Nalu site for demonstration of how to exchange components.
A photograph showing the failure is required. You do not have to return the damaged part to us unless we specifically request it.